Remote access with full remote control of mac workstations is CRITICAL to being able to help end users who do not have administrator rights due to SOC 2, HIPAA, HiTrust and MITA requirements. Else, we would need an alternative MDM. Thank you!

Screen control if possible, with the option to view at a minimum. Would save efforts in using 3rd party services & any nuances those 3rd party software requires. Something more simple & an all in one / robust software is ideal.

Feel SimpleMDM has been growing in that direction since we've swapped over from JamfNow. Now it's more quality of life updates, this being one of them!

This functionality would take SimpleMDM over the top, vs requiring having another vendor application . The ability in our workforce to assist and support "Field Staff" would be massive.

I used an MDM program (Mosyle MDM) in the past that allowed the agent to remote into iPhones and iPads to help the user with their issues. It makes things much easier, instead of using Facetime and asking the user to share their screen because they don't know how most of the time. Please add Remote View and maybe the ability to control and click. Thank you!

I would also request screen control