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45 results found

  1. Install Managed Software Centre via SimpleMDM

    Dear Support,

    I have an existing issue going where the managed software centre is not available on the device. I have done several things and the issue is that MSC isn't visible even after re-enrolling the device.

    It would be great if there could be a script which we can invoke via a job that would install Managed Software Centre on the client and do a pre-requisite / health check on the client.

    1 vote
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    If the MSC is not installing or behaving as expected, this should be handled through support. Additionally, the "Re-install SimpleMDM Munki" option has been added to Device Actions for troubleshooting/remediating MSC issues.

  2. Add the Zoom IT Admin App to the catalog.

    In order to block certain login options you have to use the Zoom IT Admin application. I will add the link to the .pkg below. We would like this to be added to the catalog so that it is updated regularly.

    https://zoom.us/download

    Then click the drop down for Download for IT Admin

    6 votes
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    As far as I am aware, the Zoom IT Admin application no longer exists as it once did. If there is another app you'd like to see added from Zoom, please submit a new suggestion. Thanks!

  3. Fix implementation of System Extensions payload

    As documented by Apple (https://developer.apple.com/documentation/devicemanagement/systemextensions) it's an error to include the same Team ID in both the 'AllowedTeamIdentifiers' key as well as the 'AllowedSystemExtensions' key.

    In my experience when both a Team ID and specific Bundle Identifiers of System Extensions are included, both these keys are present in the deployed profile.

    Given that Apple specifies this as an error and the fact that admins may choose to specify just the Team ID to allow all extensions from a vendor whereas others might wish to only allow the specified extensions, the implementation of this payload should be fixd such…

    1 vote
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    declined  ·  SimpleMDM responded

    SimpleMDM currently handles the Team IDs as you request.

    Regarding the Allowed Extension Types, our UI will not always mirror the underlying XML directly. If you would like to allow all acceptable types, you may keep the default check values enabled.

    If you are having issues with your particular implementation, please contact support and include the XML that SimpleMDM is delivering to the device so that we can better understand if there is an issue with the profile generation or elsewhere.

  4. Add Palo Alto GlobalProtect as VPN option

    Having GlobalProtect as a VPN option would be a great addition.

    0 votes
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    declined  ·  SimpleMDM responded

    Apple does not currently have support for a GlobalProtect-specific VPN configuration payload. According to Palo Alto Networks’ site (https://www.paloguard.com/datasheets/globalprotect-ds.pdf), the underlying protocol used is IPsec/SSL. You may be able to configure your endpoints using the “IPsec” VPN option in SimpleMDM. We suggest contact Palo Alto Networks for further guidance on their suggested settings when configuring Apple devices to work with their VPN products using MDM.

  5. preset passcodes

    I would like to be able to preset a passcode and/ or change the passcode on a device.

    5 votes
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    declined  ·  Anonymous responded

    Apple does not currently make this possible via MDM.

  6. 1 vote
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    declined  ·  0 comments  ·  Admin →
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  7. Support clearing safari cache

    We run websites on kiosk devices with locked down url profile. Would be great to support clearing the cache, or locking the browser to private browsing mode.

    3 votes
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    declined  ·  Anonymous responded

    Apple does not currently support a mechanism within the MDM spec that provides this ability, so I am closing this request for now. However, we closely monitor for new Apple MDM updates and if this option were to become available we will be sure to take notice.

  8. End user editable Home Screen configurations

    Allow home screen configurations to be editable by end users.

    I love and want the ability to create a starting home screen configuration for my iPad/iPhone end users - but I absolutely hate that it's then locked so they cannot change it further after that.

    Also the iPads with iOS 13 have far more built in applications than what the Home Screen configuration shows, so a dozen apps just end up stuck in the second screen. Also please expand the limit of apps in a folder to more than 9, iOS does not have that small a limitation normally.

    4 votes
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    As it stands, Apple's MDM spec prevents users from editing the home screen layout if it is configured using a profile. Unfortunately Apple does not currently provide a workaround for this (besides not applying the Home Screen Layout profile), so I am closing this request for the time being.


    That said, SimpleMDM's Home Screen Layout profile does now support more than 9 apps per folder. That functionality has been added since this request was submitted.

  9. Creating a simple browser app to allow you to run (lock you down to) only 1 website ..

    There are lots of businesses that only want staff to access a certain website, but due to Apple's limitations this is impossible.
    Suggestion is to create a browser app that can be programmed for only 1 (or more) specific websites. Then integrate it with your mdm for pushing the specific needed site(s)..

    1 vote
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  10. Require Passcode?

    Under Passcode Policy, can the option be placed to require a passcode? I could not locate that option anywhere ...

    2 votes
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    declined  ·  Anonymous responded

    Per Apple's design, applying a Passcode Policy profile to a device will automatically force the user to configure a passcode, so there is no need for an additional step/option to enforce this.

  11. Update Apps when on WiFi

    Would love to queue VPP deployed applications to be queued for update when the device is connected to a WiFi network. Currently, it appears that VPP updates happen whenever there is a data connection available, Cell or WiFi.

    1 vote
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    declined  ·  SimpleMDM responded

    Disabling app updates from occurring over cellular is unfortunately not possible with the current Apple MDM specification.

  12. Add macOS minimum requirements for group rules

    iOS allows you to specify a minimum requirements for group rules. The aim is to have privacy profiles go to Mojave’s clients only. At the moment have to split into a separate group. Would be nice to be able to have one group and privacy stuff go to 10.14 only

    1 vote
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    declined  ·  0 comments  ·  Admin →
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  13. Introduce a 'Force Check In' button

    Add a button to force all devices to check in. If a device cannot check in after this, then flag it.
    This will help identify issues with the installed profile or check in issues.

    2 votes
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    A "Refresh Inventory" command should do this already. If a device is still not responding (eg. updating the "Last Seen" time), that means there is something preventing the device from receiving MDM commands and/or responding to the MDM server. Apple's MDM protocol does not currently provide a more forceful option, nor is there a way for an MDM to reliably diagnose the reason for a device's inability to respond to a command. For example, if it is a network issue and something is blocking the commands, MDM does not currently get any feedback in order to know the command was blocked by the network.


    As it stands, SimpleMDM automatically sends a refresh command to devices hourly. Admins can configure notifications to be sent to them if a device has not checked in for X amount of time.

  14. allow the remote change of ipad unlock credentials

    I want to be able to change the lock code of either a single idevice or a groups screen lock credentials

    2 votes
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    declined  ·  Anonymous responded

    This is not something that Apple currently supports via the MDM spec. We will continue monitor Apple updates for options related to this functionality.

  15. make profile removal password protected without enrolling with DEP.

    make profile removal password protected without enrolling with DEP.
    Add the ability to never allow the user to remove the profile from their device.
    now the option is only available if you enroll in Apples DEP.
    would prefer having the option without enrollment.

    6 votes
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    declined  ·  SimpleMDM responded

    Apple does not allow password-protected MDM profiles. DEP enrollment is the only current method of setting an MDM profile as unremovable.

  16. Bypass certificate expiry on Enterprise ios App

    Before using simple MDM we use to install and update manually an Enterprise iOS App on some iPads and we no longer matter about the Enterprise Certificate signing expiry.

    Since we use SimpleMDM, we push over the air the app to these iPads. We download the app file .ipa on a computer and add it on the portal.

    We have a concern when the enterprise certificate expiry is reached because we have to upload a new version and we can not by pass the expiry. It would be nice to have a feature to bypass this limit and keep the…

    3 votes
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    declined  ·  SimpleMDM responded

    SimpleMDM is not able to circumvent the iOS app licensing policies created by Apple. It is best to keep an active Enterprise Developer account with Apple and resign enterprise apps every three years, using SimpleMDM to distribute the updates.

  17. Add custom UID option to macOS account creation on enrollment

    The option to skip Setup Assistant's prompt to create a user and create an admin provided account on enrollment is useful.

    I'd like to see, if possible, the option to specify the UID of the account that gets created. We have environment specific needs for a specific UID for the account that isn't 501.

    11 votes
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    declined  ·  Anonymous responded

    Unfortunately Apple's MDM spec does not currently provide us the ability to specify the UID of the account that gets created during Automated Enrollment (DEP) / Setup Assistant.


    I will close this request for now, but we will continue to monitor Apple updates in case this option is added to the MDM spec at some point.

  18. main support page

    link to your main support page

    1 vote
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    declined  ·  Anonymous responded

    Our support page (https://simplemdm.com/support/) is linked within the admin interface and from our website. I am closing this request, but if there is something else you would like to see added, please submit a new suggestion with a detailed description of what you are looking for.

  19. Device stolen...

    Admin can lock the Device and only he can set a unlock code

    1 vote
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    declined  ·  Anonymous responded

    SimpleMDM currently supports a few different options between iOS (ex. Lost Mode) and macOS (ex. Lock command). I am closing this request since these options already exist, but if there are additional features you would like to see added, please submit a new suggestion with a detailed description of what you are looking for.

  20. more visuals and more data control

    ability to see what on the phone is using data and how much. Also the ability to see what the browsing history is on the phones. Ability to look at phone as if you had the phone in your hand and be able to change things thru this program and then see it change visually. Make the iPhone more visual thru mdm.

    2 votes
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    declined  ·  Anonymous responded

    This is not something Apple currently makes available via MDM.

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